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“Several days later, as I walked through the front door of her freshly renovated suburban office, she greeted me as warmly as if I were entering her home. Dressed in casual cords and a nice sweater, she looked like a college girl, even though she’s 44. Within moments, we were chatting like longtime girlfriends, swapping stories of kids and career paths. Here’s what I noticed right away: There was no professional firewall between us, no ‘You are the patient and I am the doctor, and you will stand in awe of my white coat.’”

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